How to Create Ticket Atomation Workflow based on Ticket StatusSOLVE
Mar 12, 2020 12:15 PM
My requirement is to.
1) Once Ticket generated and Status shows "New", it should send an email to Customer/Contact saying that your we have request have been received and a ticket has been generated. How can I add this functionalit? I tried creating workflow undet Automation tab and tried to add "Go to other action" however its not functional as I am not considering if/than branch.
2) When ticket status reaches to "Waiting on Customer" it should send them remineder email. First reminder email after 24 hrs and second reminder email after 72 hrs. How can I add this functionality.
FYI: I have Services Professional Package.
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