How do your customer support conversation <> ticket setups look like?
Hiya passionate Hubspot peeps!
I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub?
I'm aware of: - Setting dates to every stage in a pipeline so we can track the time each ticket stays in each stage for analytics
- Creating tickets for every conversation (chat/email) for better data <- can someone tell me if this is a common thing that's done?
But I'm all ears if there are other best practises we can share here as I want to learn! Thanks in advance 🙂
How do your customer support conversation <> ticket setups look like?
Hi @BryceChee , Apart from managing your ticket system through HubSpot, you can create a Knowledge base for your website visitors and also an interbal KB for your team as well. We have craeted the same for our website: Help Center (webdew.com). You will find articles in different categories to help out our visiotors. Its is like settinh up FAQ.