Tips, Tricks & Best Practices

HLloyd-Calam
Member

How do you contact customer service?

SOLVE

I'm not impressed with the standard of customer service at all. How do I contact the support desk? I have tried the help pages but they send me around in loops! Then I tried to call and no one responded. Please help! 

1 Accepted solution
DianaGomez
Solution
Community Manager
Community Manager

How do you contact customer service?

SOLVE

Hi @HLloyd-Calam,

Thank you for reaching out to the Community!

 

To contact the support desk, please follow these steps:

1. Go to the bottom right of most pages in your HubSpot account.

2. Click on Help.

3. In the right panel, click on Contact Support.

4. Choose the support channel that you prefer, such as web chat.

 

I've also created a quick video with step-by-step instructions 🙂.

 

*Please note that the support phone line will be closed on Thursday, November 23rd, and Friday, November 24th, from 7 am to 8 pm EST, due to a US holiday. But you can still reach us by clicking the "Help" button in your account.

 

Best regards,

Diana


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8 Replies 8
rojono1
Participant

How do you contact customer service?

SOLVE

To everyone, especially DianaGomez. 

These instructions are obsolete, right?

What's the easiest way to get to live chat support and live phone support (for urgent issues), and even email support (for non-urgent issues)?

The one thing I liked about HubSpot was pretty good and responsive support, especially for the cost. HS is sooo huge and complex and cumbersome, having good and responsive support is a necessity. But if HS is trying or testing 'hiding' support, that **bleep**. Don't do that.

What's the best current process for getting good and responsive support now? 

K-Ballard
Participant

How do you contact customer service?

SOLVE

Was there an update to the "help" button that used to be in the bottom right corner of most pages on HubSpot? It seemed to disappeared for me.

MCrouch
Participant

How do you contact customer service?

SOLVE

I had the same question and I was able to finally figure out how to access the chat. This is what they shared with me: You can access Support by logging into your account, via a “?” icon in the upper right of your navigation. You will find the option to open a support ticket or chat with technical support - VISUAL GUIDE.

0 Upvotes
ElJones
Participant

How do you contact customer service?

SOLVE

Same here, button is gone- and googling to find out if there was a UI change brings me here.

EEspiritu6
Member

How do you contact customer service?

SOLVE

I thought mine was an isolated case, Help button dissappeared and nowhere to be found. 

Done troubloeshooting my browser and it seems to be with HubSpot.

KDeir
Member

How do you contact customer service?

SOLVE

Apologies for the inconvenience. For direct support, email or try Support Phone during business hours. Include your issue for a faster response.

0 Upvotes
DianaGomez
Solution
Community Manager
Community Manager

How do you contact customer service?

SOLVE

Hi @HLloyd-Calam,

Thank you for reaching out to the Community!

 

To contact the support desk, please follow these steps:

1. Go to the bottom right of most pages in your HubSpot account.

2. Click on Help.

3. In the right panel, click on Contact Support.

4. Choose the support channel that you prefer, such as web chat.

 

I've also created a quick video with step-by-step instructions 🙂.

 

*Please note that the support phone line will be closed on Thursday, November 23rd, and Friday, November 24th, from 7 am to 8 pm EST, due to a US holiday. But you can still reach us by clicking the "Help" button in your account.

 

Best regards,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


VRowe
Participant

How do you contact customer service?

SOLVE

There is no "Help" options in the bottom right corner of my screen. This isn't the first time I've had issues loading content after accessing my account.