How do I use the 'customers' name on a ChatBot?

[JBrownless4]

Hey

So, I'm building my first Bot.  I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?

[JBrownless4]

Superstar, thank you.

[jolle]

Hey @JBrownless4, thanks for reaching out! This is a great question.

You'll want to use a contact token within your chatbot message to pull in a property value stored on the user's contact record. You can select first name as your token to pull in that value within the message editor in the chatbot builder:

Hope this helps!!

[JBrownless4]

That’s super. Thank you – really helpful. One last Q. If they do not have a contact record i.e. I’m guessing we need the Bot to create one first?

[jolle · Accepted solution]

No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since that will immediately create a contact in HubSpot (plus you'll have them captured in case they abandon the chat).