So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since that will immediately create a contact in HubSpot (plus you'll have them captured in case they abandon the chat).
Hey @JBrownless4, thanks for reaching out! This is a great question.
You'll want to use a contact token within your chatbot message to pull in a property value stored on the user's contact record. You can select first name as your token to pull in that value within the message editor in the chatbot builder:
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since that will immediately create a contact in HubSpot (plus you'll have them captured in case they abandon the chat).