How do I fix a workflow error when I can't edit internal values of a property?
I'm stumped and hoping for some tips on how to fix a workflow error. The workflow is intended to update a mirror contact level property when the original company level property gets updated. The problem is that while the property label matches between the two properties that are mapped to each other, the internal value is slightly different causing an error. Basically, I have a company property that has a drop down to allow users to assign all of our subscriptions services a company is subscribed to. I created a workflow and a mirror property at the contact level so this subscription information could be seen at the contact level also. The problem is that I inserted a word on one of the drop down options on the contact level property internal values so it doesn't match the property level drop down.
I understand what the issue is but since the internal values of properties can't be edited, I'm stumped as to how to fix it. I thought about deleting the incorrect label within the contact level property and replacing it with a new label that is correct and matches but then wouldn't I have to manually re enter all the records that were impacted by the error? Has anyone else run into this and how did you fix it?