Tips, Tricks & Best Practices

MVerma57
Participant

Help Needed with Updating Feedback Email "From" Address

Résolue

We need assistance with updating the "From" address on an email that’s currently active in HubSpot. The email is part of a survey campaign, and the "From" address should be changed to reflect a general company email rather than an individual who no longer works there.

Additionally, we would like to know how to check if any other emails in the system are still using the old email address, so we can ensure everything is updated across the board.

Can you please guide us on how to proceed with these changes?

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2 Solutions acceptées
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Help Needed with Updating Feedback Email "From" Address

Résolue

Hi @MVerma57,

 

If you're referring to a regular automated email, you can open the email under Menu > Marketing > Email > Edit email and change the from address in the Settings tab.

 

For feedback emails, this is not possible after publishing the survey, see here:

 

karstenkoehler_0-1727940552807.png

 

You would have to clone the feedback email and specify a different from address before publishing the clone.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Voir la solution dans l'envoi d'origine

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karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Help Needed with Updating Feedback Email "From" Address

Résolue

@MVerma57 you would unfortunately have to recreate the feedback survey from scratch.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Voir la solution dans l'envoi d'origine

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3 Réponses
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Help Needed with Updating Feedback Email "From" Address

Résolue

Hi @MVerma57,

 

If you're referring to a regular automated email, you can open the email under Menu > Marketing > Email > Edit email and change the from address in the Settings tab.

 

For feedback emails, this is not possible after publishing the survey, see here:

 

karstenkoehler_0-1727940552807.png

 

You would have to clone the feedback email and specify a different from address before publishing the clone.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Votes
MVerma57
Participant

Help Needed with Updating Feedback Email "From" Address

Résolue

Hi, in feedback email the clone is not possible.this is one of the feedback email.this is one of the feedback email.

Is there any other way to do it?

0 Votes
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Help Needed with Updating Feedback Email "From" Address

Résolue

@MVerma57 you would unfortunately have to recreate the feedback survey from scratch.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Votes