Help Needed with Updating Feedback Email "From" Address

[MVerma57]

We need assistance with updating the "From" address on an email that’s currently active in HubSpot. The email is part of a survey campaign, and the "From" address should be changed to reflect a general company email rather than an individual who no longer works there.

Additionally, we would like to know how to check if any other emails in the system are still using the old email address, so we can ensure everything is updated across the board.

Can you please guide us on how to proceed with these changes?

[karstenkoehler · Accepted solution]

Hi @MVerma57,

If you're referring to a regular automated email, you can open the email under Menu > Marketing > Email > Edit email and change the from address in the Settings tab.

For feedback emails, this is not possible after publishing the survey, see here:

You would have to clone the feedback email and specify a different from address before publishing the clone.

Best regards!

[karstenkoehler · Accepted solution]

Hi @MVerma57,

If you're referring to a regular automated email, you can open the email under Menu > Marketing > Email > Edit email and change the from address in the Settings tab.

For feedback emails, this is not possible after publishing the survey, see here:

You would have to clone the feedback email and specify a different from address before publishing the clone.

Best regards!

[MVerma57]

Hi, in feedback email the clone is not possible.this is one of the feedback email.

Is there any other way to do it?

[karstenkoehler · Accepted solution]

@MVerma57 you would unfortunately have to recreate the feedback survey from scratch.