Tips, Tricks & Best Practices

Marisa12
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Help Center? Insight on HubSpot's Knowledge Base Tool

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Those of you who are using HubSpot's Help Center to host company FAQs, how do you like it? If you are not, which tool do you suggest? We are considering maybe Stonly? Looking to weigh the pros and cons of Help Center providers. This is our current Help Center being hosted on Desk which is not user friendly for marketers: https://desk.iink.com/portal/en/kb/customer-support

 

We like how clean Google's Help Center is. 

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Jnix284
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Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Help Center? Insight on HubSpot's Knowledge Base Tool

SOLVE

@Marisa12 happy to share feedback on the Knowledge Base tool (the Help Center).

 

I've built quite a few websites with Power Pro theme and they have a very robust FAQ hosted with Knowledge Base.

 

It's worth noting that there is currently a private alpha that will offer more design control over the knowledge base that might sway you a little - I can't share details and I don't have timing, I do think it will be well worth the wait.

 

I've also built 10-20 knowledge bases using HubSpot, with quite a few being focused on FAQ and have found it to be easy for users, provides good insights (ability to see search terms to further optimize), and also have had major upticks in SEO for websites that have a KB on the same domain.

 

Google's Help Desk is nice, I think it would be worth building out a few articles to see how it compares (not sure if you have the subscription already, this can be done with a 2-week trial if needed).

 

Let me know if you have any other questions, I'm happy to help!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Director of Revenue Operations at WORQFLOW

connect with Jen on Linkedin

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Jnix284
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Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Help Center? Insight on HubSpot's Knowledge Base Tool

SOLVE

@Marisa12 happy to share feedback on the Knowledge Base tool (the Help Center).

 

I've built quite a few websites with Power Pro theme and they have a very robust FAQ hosted with Knowledge Base.

 

It's worth noting that there is currently a private alpha that will offer more design control over the knowledge base that might sway you a little - I can't share details and I don't have timing, I do think it will be well worth the wait.

 

I've also built 10-20 knowledge bases using HubSpot, with quite a few being focused on FAQ and have found it to be easy for users, provides good insights (ability to see search terms to further optimize), and also have had major upticks in SEO for websites that have a KB on the same domain.

 

Google's Help Desk is nice, I think it would be worth building out a few articles to see how it compares (not sure if you have the subscription already, this can be done with a 2-week trial if needed).

 

Let me know if you have any other questions, I'm happy to help!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Director of Revenue Operations at WORQFLOW

connect with Jen on Linkedin