Tips, Tricks & Best Practices

pinchvalve
Participant

Has HubSpot support ended?

SOLVE

This has been the support screen for several days, has chat and callback support ended for everyone or just for me? 
 

HubSpot Suport.png

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Has HubSpot support ended?

SOLVE

Hi @pinchvalve,

 

As far as I know it has not, no. I would say that HubSpot's support team can be subject to sick leaves, time offs, and unexpectedly high volumes of incoming tickets, too. It's very likely temporary and I expect things to go back to normal soon.

 

But: I could also be wrong. If you want an official answer I'd recommend reaching out to your customer success manager.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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kennedyp
Community Manager
Community Manager

Has HubSpot support ended?

SOLVE

Thanks for sharing your insight @karstenkoehler

 

Hi @pinchvalve

As Karsten mentioned, availability for our live channels can vary. If the callback option is not available, you can call HubSpot Support directly at 1-888-482-7768 x3 (This is for United States customers. Find a list for all numbers here). 

 

Best,
Kennedy


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pinchvalve
Participant

Has HubSpot support ended?

SOLVE

I wish I had a customer success manager LOL! I'd love to have someone on my side. 

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Has HubSpot support ended?

SOLVE

Hi @pinchvalve,

 

As far as I know it has not, no. I would say that HubSpot's support team can be subject to sick leaves, time offs, and unexpectedly high volumes of incoming tickets, too. It's very likely temporary and I expect things to go back to normal soon.

 

But: I could also be wrong. If you want an official answer I'd recommend reaching out to your customer success manager.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes