Tips, Tricks & Best Practices

AMukhamet
Membre

Hard bounced and Unsubscribed lists

Résolue

Hi there, 

 

If I delete bounced and unsubscribed contacts permanently and then upload new lists that might include previously bounced contacts, without being able to identify them due to bulk lists, they could bounce again, harming our email health. How can we prevent this from happening?

 

Thanks, 

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1 Solution acceptée
EmmaAtKiwi
Solution
Contributeur de premier rang | Partenaire solutions Platinum
Contributeur de premier rang | Partenaire solutions Platinum

Hard bounced and Unsubscribed lists

Résolue

 Hi @AMukhamet! Before you delete those bounced and unsubscribed contacts, export them into a spreadsheet (the only data you need is email address), then import them back into HubSpot as an opt-out list. 

Screen Shot 2024-05-02 at 1.35.43 PM.png

 

This will prevent the bounced/unsubbed contacts from impacting your email performance, and if you choose to delete them, they won't be readded to your portal!


Emma Washington

HubSpot Director @ Kiwi Creative


3x Accredited HubSpot Platinum Partner

HubSpot Certified Trainer
Leader of B2B Technology (USA) HubSpot User Group


Join our HubSpot Community Group for B2B Technology

Voir la solution dans l'envoi d'origine

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3 Réponses
franksteiner79
Conseiller clé

Hard bounced and Unsubscribed lists

Résolue

Hi @AMukhamet 

 

HubSpot won't send to hard bounced or unsubscribed contacts again anyway, in order to avoid deliverability issues (and for compliance reasons). 

 

Frank 

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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EmmaAtKiwi
Solution
Contributeur de premier rang | Partenaire solutions Platinum
Contributeur de premier rang | Partenaire solutions Platinum

Hard bounced and Unsubscribed lists

Résolue

 Hi @AMukhamet! Before you delete those bounced and unsubscribed contacts, export them into a spreadsheet (the only data you need is email address), then import them back into HubSpot as an opt-out list. 

Screen Shot 2024-05-02 at 1.35.43 PM.png

 

This will prevent the bounced/unsubbed contacts from impacting your email performance, and if you choose to delete them, they won't be readded to your portal!


Emma Washington

HubSpot Director @ Kiwi Creative


3x Accredited HubSpot Platinum Partner

HubSpot Certified Trainer
Leader of B2B Technology (USA) HubSpot User Group


Join our HubSpot Community Group for B2B Technology
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AMukhamet
Membre

Hard bounced and Unsubscribed lists

Résolue

Thanks so much, appreciated!!

Does keeping those contacts in the Hubspot database affect email deliverability if we don't clean those contacts?

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