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[KMcParland]

What is the best way to calculate reopen tickets? So basic parameters are ticket# is constant, ticket status closed to ticket status changed to open, new email, or support response needed. 

[karstenkoehler · Accepted solution]

Hi @KMcParland,

Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based workflow:

You would either set the value of a checkbox property or count up a number property. Both would allow you to filter for reopened tickets, report on them etc.

Let me know if you have any follow-up questions!