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Hi @KMcParland,
Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based workflow:
You would either set the value of a checkbox property or count up a number property. Both would allow you to filter for reopened tickets, report on them etc.
Let me know if you have any follow-up questions!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Hi @KMcParland,
Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based workflow:
You would either set the value of a checkbox property or count up a number property. Both would allow you to filter for reopened tickets, report on them etc.
Let me know if you have any follow-up questions!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
