Yes, you should be able to do this. Create a single-object ticket report and use the filters 'Number of times contacted' is equal to 1 and 'Ticket Status' is any of Closed. This report should show you the tickets that have been closed where you only contacted the customer once.
Yes, you should be able to do this. Create a single-object ticket report and use the filters 'Number of times contacted' is equal to 1 and 'Ticket Status' is any of Closed. This report should show you the tickets that have been closed where you only contacted the customer once.
Hi Louise - this is not what folks in the Support world mean when they say First Contact Resolution. HubSpot's 'Number of times contacted' field is the total number oflogged sales activitieson a contact record, and is not related to a specific Ticket or Conversation (more commonly called a 'Contact' in the support world.) First Contact Resolution is the % of Tickets that are resolved with only one 'touch'.