Tips, Tricks & Best Practices

Sarah_K
Participant

Files - Replacing a new PDF with an old one

SOLVE

Hi! According to this article (https://community.hubspot.com/t5/Blog-Website-Page-Publishing/Replacing-PDFs/m-p/176579) I should have a place to replacet the PDF I have uploaded, but these screen shots look like a slightly older interface. I don't have the option to replace.  I can copy the URL or I can open it in a new window but it doesn't give me the place to replace it here. It also isn't showing up as being used on a landing page, but maybe that won't show up here.

Is there a new or another way to replace files w/o changing the URLs? Almost like a check-out check-in! Thanks for any help any one can provide.Screen Shot 2018-11-12 at 8.43.45 AM.png

0 Upvotes
1 Accepted solution
MFrankJohnson
Solution
Thought Leader

Files - Replacing a new PDF with an old one

SOLVE

Q: I should have a place to replacet the PDF I have uploaded?

 

Short A: You are correct.

 

Longer A:

- (see image)hubspot-marketing-files.png

 

- (see image)

hubspot-marketing-files-gif.gif

 

 

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


Frank on LinkedIn

HubSpot's Hiring World-Wide!

View solution in original post

6 Replies 6
jwiedenheft
Contributor

Files - Replacing a new PDF with an old one

SOLVE

@ABR - Looks like Videos might be treated differently than other files right now. Here's another post describing your issue: https://community.hubspot.com/t5/HubSpot-Ideas/File-Manager-Video-Replacement/idi-p/341029 

0 Upvotes
MFrankJohnson
Solution
Thought Leader

Files - Replacing a new PDF with an old one

SOLVE

Q: I should have a place to replacet the PDF I have uploaded?

 

Short A: You are correct.

 

Longer A:

- (see image)hubspot-marketing-files.png

 

- (see image)

hubspot-marketing-files-gif.gif

 

 

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


Frank on LinkedIn

HubSpot's Hiring World-Wide!

ABR
Member

Files - Replacing a new PDF with an old one

SOLVE

In the Video folder in File Manager Tool,  when I navigate to a video and click directly on the file, I do not see the Replace button option in the slide-in pane.  Only Download, Archive and Delete are available.  Where is the Replace button?

 

Thank you 

0 Upvotes
Sarah_K
Participant

Files - Replacing a new PDF with an old one

SOLVE

Thank you! Thanks to you I was able to figure out where to go to replace the link, but when it's loading as replaced, the same file is still showing up. Not sure. User error?

MFrankJohnson
Thought Leader

Files - Replacing a new PDF with an old one

SOLVE

You'll need to refresh the screen (and maybe even clear the cache).

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


Frank on LinkedIn

HubSpot's Hiring World-Wide!

JMayne
Participant

Files - Replacing a new PDF with an old one

SOLVE

Is there a way to force a fresh view of the file? I.e. we're sending out emails to contacts to view the 2021 version of a file that they likely will have downloaded the 2020 version. Can we do something to ensure they see the latest version rather than the 2020 one they have in their cache?