Files - Replacing a new PDF with an old one

[Sarah_K]

Hi! According to this article (https://community.hubspot.com/t5/Blog-Website-Page-Publishing/Replacing-PDFs/m-p/176579) I should have a place to replacet the PDF I have uploaded, but these screen shots look like a slightly older interface. I don't have the option to replace.  I can copy the URL or I can open it in a new window but it doesn't give me the place to replace it here. It also isn't showing up as being used on a landing page, but maybe that won't show up here.

Is there a new or another way to replace files w/o changing the URLs? Almost like a check-out check-in! Thanks for any help any one can provide.

[MFrankJohnson · Accepted solution]

Q: I should have a place to replacet the PDF I have uploaded?

Short A: You are correct.

Longer A:

- (see image)

- (see image)

[jleow]

Hi @JMayne @SMeyer28,

Currently there isn't a way to force a fresh view of the file from HubSpot's end. But if you're manually sharing the file with the user or as a link on a page, you can add a query string to the file URL and this should force a refresh of the cached link. 

For example, instead of sharing the URL: 
https://12345.fs1.hubspotusercontent-na1.net/hubfs/12345/Image%20One.jpg 

You can share the same URL with a query string instead: 
https://12345.fs1.hubspotusercontent-na1.net/hubfs/12345/Image%20One.jpg?ver=2

This seems to be a method called "cache busting", and it's further discussed here. Hope this helps! 

[DianaGomez]

Hi @jleow, i hope you are doing well!

Thanks for sharing 😊

Best,

Diana

[jwiedenheft]

@ABR - Looks like Videos might be treated differently than other files right now. Here's another post describing your issue: https://community.hubspot.com/t5/HubSpot-Ideas/File-Manager-Video-Replacement/idi-p/341029 

[MFrankJohnson · Accepted solution]

Q: I should have a place to replacet the PDF I have uploaded?

Short A: You are correct.

Longer A:

- (see image)

- (see image)

[LdeLeon20]

Hello, if I replace a file that has been emailed out via a link in a hubspot email, will the link be directed automatically to the new file? or will there be an error?

Our issue is that a mistake was found on the attached file and we need to update the file without having to resend the email to the distribution list.

Thank you!

[ABR]

In the Video folder in File Manager Tool,  when I navigate to a video and click directly on the file, I do not see the Replace button option in the slide-in pane.  Only Download, Archive and Delete are available.  Where is the Replace button?

Thank you 

[Sarah_K]

Thank you! Thanks to you I was able to figure out where to go to replace the link, but when it's loading as replaced, the same file is still showing up. Not sure. User error?

[MFrankJohnson]

You'll need to refresh the screen (and maybe even clear the cache).

[JMayne]

Is there a way to force a fresh view of the file? I.e. we're sending out emails to contacts to view the 2021 version of a file that they likely will have downloaded the 2020 version. Can we do something to ensure they see the latest version rather than the 2020 one they have in their cache?

[jwiedenheft]

If it's been a year or even more than a month, the browser cache should be clear. The contacts should be able to visit the link and it'll download the new version. 

[SMeyer28]

Does anyone have an answer to this? Clearing the cache does fix the issue for me, but as the customers, they won't know that they need to be clearing their cache if they have previously downloaded this file before. Is there a workaround for this?

[jwiedenheft]

If they've already downloaded the file, they will need to re-download. 

If they recently downloaded the file, they'll probably need to clear their cache or use a browser they don't normally use (ex. download using Edge instead of Chrome.) An incognito window will also solve the issue.

[LdeLeon20]

Thank you! So just to confirm, they won't get an error message? they'll either get the old file or the new file depending on whether they've cleared the cache or not? Some recipients haven't clicked the link yet, so they should get the new file when they do? And the url doesn't change?

Thanks again. 

[jwiedenheft · Accepted solution]

If you “replace” the file, then the link should stay the same. I just tested this and confirmed with both an image and a PDF.

[LdeLeon20]

great! thank you!