Tips, Tricks & Best Practices

SYu5
Member

Email tracking not working with Superhuman

Hi wonder if anyone has run into this - we have set up the Gmail integration, and one team member is also using Superhuman. The emails sent from Superhuman are not tracked. Is there a solution for this? Thank you!

4 Replies 4
MBarakat
Participant

Email tracking not working with Superhuman

@SYu5 It's not possible to track the emails while using 3rd party app like Superhuman

Jnix284
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

Email tracking not working with Superhuman

Hi @SYu5 as @MBarakat mentioned you can't automatically track the emails from SuperHuman, but that user can use the BCC method


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

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MBarakat
Participant

Email tracking not working with Superhuman

Hi @SYu5 , is your team member using the Superhuman chrome extension or the app? 

0 Upvotes
SYu5
Member

Email tracking not working with Superhuman

the app. Thanks!
0 Upvotes