E-mail Notifications not working

[JMSIMS]

I have a collegue that his email notifications for Service hub worked and they stopped working out of the blue. Myself and another collegue are still getting them.

We had him toggle off and on notifications as well as uncheck and check notifications for tickets. Still not getting them any suggestion would be appreciated? Thanks

[JMSIMS]

This is only affecting user tcarter

[SNigam]

In this case i would suggest to consult with your email hosting provided to check allowed email list you can refer this doc - https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails#allowlist-hu...

[JMSIMS]

Thanks for your help with this but we had already tried tis and this didn't fix it.

[SNigam]

Hello @JMSIMS ,

Okay I think you have turned on the email notification toggle but make sure you have turned on the setting of tickets because tickets objects are actually comes under the bucket of service hub. Please refre the snip provided below -

After turning all aboves, please give a try and create a test ticket and assign it yourself and check wheter an email you recived as notification or not. 

I hope this will solve your query. If it helps please mark this as solution. 

And yes if still not works I will always suggest to log out and log in again and then give a try, hopefully it will work.

Thank You

Shubham Nigam

HubSpot Administrator

[JMSIMS]

added you into the portal.