Domains containing ü and similar non-english characters

[SteveHTM]

Colleagues - I'm sure I must be missing something. I'd like to connect a client top level domain that contains 'ü' (u with umlaut) to host various HubSpot functions but the actual brand domain name is being rejected with various error messages.

I'm sure this type of limitation doesn't really exist - what am I missing here?

Steve 

[Humashankar · Accepted solution]

Hi @SteveHTM 

You can use online tools like punycoder.com to convert the domain name

Instance-

To convert the domain Pülles.com to its Punycode equivalent, you can use an online Punycode converter

Go to a site like punycoder.com or Charset.org’s Punycode Converter

Enter the Punycode version xn--plles-5qa.com in HubSpot when connecting your domain and give a try and let us know the outcome.

To learn more on this ini general - Decoding the World of Punycode: A Comprehensive Guide for Developers (he3.app)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[RBilal]

hi

[kennedyp]

Hey @SteveHTM -- what are the error messages you are seeing? I tested this in my account and I got this error: 

 

I also tested with some other non-ASCII characters like ê and á and got the same error, but these should be valid characters for domains. Send me a screenshot of the errors you are getting and we can keep digging! 

Best, 
Kennedy

[kennedyp]

Hey @Humashankar-- do you know if there is a way around this in any way? Seems like non-ASCII characters should be allowed in domains generally, but I can't find any documentation noting if it is possible in HubSpot or not. 

Best, 
Kennedy

[SteveHTM]

Thanks for your support here. My erors are basically "unable to save" and "invalid domain" in various dialogs. Examples like

Steve