Domain Names

[MChanning]

I am hoping that someone can help please?

Before I start, I need to explain that I have based my career in sales, on asking stupid questions, and I am mopt going to stop now. 

I just tried to create a new company in Hubspot.

As I have done for quite some time, I went to the website of the company in question and copied the url, which I have modified to hide their identity, but is in this format: https://www.companyname.co.uk/

Usually, when I enter this format, HubSpot populates the Company record with lots of company information, which is really helpful. 

But today, HubSpot told me that https://www.companyname.co.uk/ was not a domain.

Has the world changed while I have been away for a few days, or am I mistaken?

[ManharChaurasia]

Hi @MChanning,

Not a stupid question at all—we’ve seen this happen too. HubSpot prefers the clean domain format without the https:// or trailing slashes.

So instead of pasting the full URL, try just entering companyname.co.uk. That usually triggers the automatic enrichment and fills in the company details like before. Nothing’s changed majorly—just a formatting quirk that trips people up sometimes.

[MChanning · Accepted solution]

Thank you Manhar, I really appreciate your feedback.

regards

Mike