Desktop Browser and iPhone Sync Problem

[MTaub]

Hi, 
I have been using the desktop browser for years and have had no troubles. Recently, I downloaded the app on my iPhone and I have having a problem seeing the deals I have created.

I can see deals from 2023 and some deals made this month (July), but I can't see any of the deals I made from around January to June.

I have checked the filters and there is no problem there. I have also confirmed that I am on the same account on both the desktop browser and iPhone app. 

Please advise. 

[JRogers03]

Has this been solved - I have sales reps who are using the Hubspot app on iPhone - logging calls and taking notes - however - it's not transferring over to the website when I log in on the desktop to view lead activity. 

[TomM2 · Accepted solution]

Hey @JRogers03 how long was inbetween you creating the contact and checking the browser? I actually just had a client have issues with contacts not creating from the app at a conference. After a few hours they created in the desktop site. My assumption here is that the app didn't have enough bandwidth to create the contacts and just delayed them until it got a good connection as we saw the contacts be created once the client connected to their hotel wifi. 

[DianaGomez]

Hi @JRogers03, 

Thanks for reaching out to the Community!

I was reviewing this issue and just wanted to check if you’ve looked into what Tom mentioned, as that’s usually the reason behind this behavior. If you've already confirmed that the rep has the account open correctly in both places, then the next possibility is that they might not have the latest version of the app. In that case, they would need to download the latest version. I’ve shared the steps below so they can follow them. 

Troubleshoot the HubSpot mobile app

I hope this helps!

Diana

[TomM2]

Hey @MTaub are you logged in under the same account on the app and browser? There's no real "sync" happening since the browser and the app don't store the data, they will just look to HubSpot for it. So the data won't be missing between these. If you have ensured you're logged in under the exact same account, I would verify any filters you may have as there is likely something stopping these displaying there. 

[MTaub]

I am logged into the same account. Other people in my company are having the same problem. 

I have cleared all filters.