Deleting and Managing Email

[SOblak]

We are in the process of migrating to Hubspot to support our service tickets. We want a single channel of communication with our customers and routed all support inboxes (3) into Hubspot. However, we get a lot of auto-replies, undeliverable messages and other junk across those accounts that needs to be deleted. Hubspot has indicated there is no ability to bulk-delete items from Help Desk screens. Has anyone else come across this and is there a best practice or work around for it? 

[Jnix284 · Accepted solution]

Hi @SOblak I think you'll be pleasantly surprised - auto-replies automatically go the the spam folder in the help desk inbox, so it makes it easy to filter those out. It's pretty good at detecting spam before it hits the inbox. There have also been times where the ESP blocked spam that didn't even make it into HubSpot.

Have you already connected the channels and are having an issue? or still deciding on the best route?

[SOblak]

Thanks. Unfortunately tons of junk was getting through. We've had to build a work around to prevent it from coming in instead. Thank you for your response. 

Susan 

[Jnix284]

you're welcome @SOblak, I'm glad you found a solution that works!