Deals and Pipeline Advice....
Apr 12, 2018 3:38 PM
Background, we are a ferry boat operation with a group sales division. All transactions with groups, after a certain time, deposits/monies paid are non-refundable, but can be used for future travel. This is what I'm asking about.
We have the situation where a Deal is created and won, the deal is paid for (yippee) and is non-refundable. BUT, before the people travel with us, for some reason they cancel. Since the money is already in the bank and we're not giving it back. How should the deal and pipeline account for this?
Should the deal be moved to a "lost" stage in the pipeline or would it qualify as a still won deal and reclassified in the pipeline as a new step??
THEN.... Down the road, this group decides to travel at a later date and infact the monies that are on account may actually be broken up into multiple trips. Sooo.. Should we then create new deals that are $0 deals, since there is no monies attributable to this/these deals?
Thoughts / ideas????