Customizing Call Outcome Field
I'm building out a new BDR program, and simultaneously using HubSpot for the first time.
Question - Does HubSpot allow admins to configure/customize the 'Call Outcome' field that is built into the native dialer. The list of call outcomes (out of the box) is rather limited from a reporting perspective, and I am curious to know if anyone has: updated call outcome options for deeper reporting, or added custom (required) fields to be used by AEs & BDRs after the call. Tracking call sentiment in addition to call outcome would be extremely helpful.
Example 1: Call Outcome = Contacted Target...Call Sentiment = Expressed Interest.
Example 2: Call Outcome = Spoke to Gate Keeper...Call Sentiment = Sent to Voicemail