Customer buying options and Deals

[fergu5]

We have a product in our portfolio that can be bought over 1, 3 or 5 years. 

If a customer wants to see prices for each option we currently create 3 deals for visibility. 

When the customer choose the option they prefer we mark the other 2 deals as lost. 

If we then look at lost deals for a given time period we often see a lot of lost deals and a high total lost value for customers we have actually sold our product too, heavily skewing the view of lost deals and making it hard to track actual lost deals.

Two questions...

1. Is there a better way to reflect buying options in HubSpot and retain a level of granularity of tracking?   

2. Is there another option for marking rejected deal options as lost so they don't skew the total value of lost deals?

Thanks,

fergu5

[trevordjones · Accepted solution]

@fergu5 ,

Unfortunately it looks like Zapier doesn't have a create quote option in HubSpot, so I misspoke.

While we're considering Zapier though, it should be possible to populate custom fields on the Deal object with data from Xero.  If you have 3 scenarios you'd want to track, you'd want a field for the pricing/terms quoted for each of the three options.  Zapier should be able to pull that data directly from your Xero quote and write it to the deal. 

[trevordjones]

Hi @fergu5 ,

Have you considered using quotes to present these options?  Quotes are available as a data source in the Custom Report builder, so you should be able to provide some historical data without creating all those extra deals.  Moreover, you should be able to associate multiple quotes to a deal.

[fergu5]

@trevordjones we use Xero for quoting and don't want to replicate quotes in HubSpot too.  Any other thoughts?

[fergu5]

trevordjones we use Xero for quoting and don't want to replicate quotes in HubSpot too. Any other thouhgts?

[trevordjones]

Hi @fergu5 ,

Quotes are really your best bet here, but nothing says you have to actually send the HubSpot quote to the client, and it can be automated.

You could use Zapier to create a quote automatically in HubSpot whenever a quote is created in Xero.  This will require a paid Zapier subscription since Xero is a Premium app for Zapier.  Depending upon the volume of quotes involved, that subscription could be as little as $20 a month.