Conversation inbox MASSIVE problem!!SOLVE
So Hubspot have launched the conversation inbox. Great news at first as we use Frontapp and would love to come away and have all in Hubspot - however, there are two issues.
1. When receiving an email from Outlook, it double spaces the lines.
Second issue (MASSIVE PROBLEM)!
2. Hubspot auto creates a contact for anyone that emails in - or is cc'd into a reply. So for the likes of us who support our clients via email, we are going to be adding around 300-400 contacts a day of whom most of them are external companies. Plus all the spam emails are going to be added as contacts.
So what does this mean?!
In around 100 days, we will have an extra 40,000 contacts in the system that we do not want in the system and of course is far to time consuming to start going through each and deleteing. Additionally, Hubspot will invoice for all these extra contacts that we never gave permission for them to be auto added to our CRM and messing it up!
C'mon Hubspot!! Surely you should be adding a "Create contact" button giving a user the option unless they alrerady exist. This is basic stuff and have no clue how such a big error has been made when releasing this? Totally unusable until added and in fact dangerous as can ruin your CRM with duff data!!!!
Solved! Go to Solution.