Contacts who are no longer at the company - getting billed vs losing data
resolver
Hi Alyssa,
Great questions! Unfortunately, at this time, there isn't a way to keep contacts and not pay a fee for the associated contact record.
One solution I've seen business in your situation use to reduce costs is to update the name and email on the original contact record. This approach will allow you to keep all of your notes and only pay for the live contact.
If a company transition from two contacts to one contact, you can merge those records. I know this is a band-aid solution, but I hope it helps.
Contacts who are no longer at the company - getting billed vs losing data
resolver
Hi Alyssa,
Great questions! Unfortunately, at this time, there isn't a way to keep contacts and not pay a fee for the associated contact record.
One solution I've seen business in your situation use to reduce costs is to update the name and email on the original contact record. This approach will allow you to keep all of your notes and only pay for the live contact.
If a company transition from two contacts to one contact, you can merge those records. I know this is a band-aid solution, but I hope it helps.