Trying to connect my personal email to my Hubspot account inbox. The connection seems fine but somehow i dont seem to get the emails that I recieve in my personal inbox. Any help would be appreciated!
Connecting your inbox means that you're all set up to send emails from HubSpot and that you can now log emails or email replies. It does not mean that all incoming emails in your personal inbox automatically get stored in HubSpot. This is a common misunderstanding.
In other words, your inbox connection allows you to automatically track replies to your tracked emails. It does not pull all incoming emails into your CRM.
You can manually push emails into the CRM using the sales extensions or the BCC or forwarding address:
There is a big update here, currently in beta – you might see it under Settings > Product updates. (If not, you'll have to be a bit more patient.)
Contact email logging rules
What is it?
Contact email logging rules let admins configure their portal to automatically capture all email communications between users and existing contacts in HubSpot.
Why does it matter?
The current default logging behavior only captures contact emails that are replies to already logged user emails, which can lead to important communications being missed in your CRM:
When a contact responds to a sequence but their email isn't logged
When you send emails from your mobile device without using the BCC address
In Settings, navigate to Objects > Activities > Email Log & Track to find the new section for Contact email logging rules.
The default value is "Log replies to logged threads only", which will keep functionality as it has always been.
To get the new behavior, select "Log all emails to/from known contacts". This will log all emails between the personal connected emails of users who have Personal email access permissions and contacts who are not on the Never Log list.
If you choose the new logging behavior, be aware of these key differences:
All emails users send from outside of HubSpot (such as the email client, mobile apps) to existing contact records will log to the CRM.
All emails from existing contacts to users will log to the CRM.
Emails sent outside of HubSpot to recipients who are not contacts, will not log. You will need to continue using the Sales Extensions or add the BCC address.
Email attribution
Emails that are logged from contacts that are net new email threads will be attributed to HubSpot users accordingly:
If the email only has one recipient, attribute to that user.
If the email has multiple recipients, but only one is associated with a user, attribute to that user. An email address is associated with a user if they have it as a connected personal email address, it's their HubSpot user account email, or an alias.
If the email has multiple recipients, and more than one associated with a user, attribute to the contact owner.
Who gets it?
This feature is available for all HubSpot hubs and tiers.
Connecting your inbox means that you're all set up to send emails from HubSpot and that you can now log emails or email replies. It does not mean that all incoming emails in your personal inbox automatically get stored in HubSpot. This is a common misunderstanding.
In other words, your inbox connection allows you to automatically track replies to your tracked emails. It does not pull all incoming emails into your CRM.
You can manually push emails into the CRM using the sales extensions or the BCC or forwarding address:
Thank you for the information. The issue is that I earlier with another test account managed to link my inbox (personal email) to Hubspot inbox without any further configurations. Any suggestions on how I can set up the system so its connected with my personal email inbox?
Thank you for further information and direction on how to solve the issue. The mistake was on my behalf. Totally forgot to forward the emails in my personal email settings.
