Tips, Tricks & Best Practices

jleow
HubSpot Employee
HubSpot Employee

Connecting Your Email Sending Domain with GoDaddy

Connecting your email sending domain adds another layer of authentication to your HubSpot emails by providing HubSpot the permission to send emails on your behalf. 

 

This helps prevent your marketing emails from being caught in spam filters and removes the ‘via HubSpot’ text in the sender information of these emails. 

 

The exact steps to connect your email sending domain can be found here

 

That said, a common issue with GoDaddy is that it will automatically add the domain at the end of the record. For example, we would be trying to input these two values to update the CNAME records: 

 

  • hs1-123456._domainkey.example.com
  • hs2-123456._domainkey.example.com

records to updaterecords to update

 

But specifically for GoDaddy, an additional domain will be added, resulting in the final updated records propagating as:

  • hs1-123456._domainkey.example.com.example.com
  • hs2-123456._domainkey.example.com.example.com

 

As such, HubSpot would not be able to validate the updated records resulting in a ‘record invalid’ alert. This prevents the email sending domain from connecting to HubSpot. Here's a handy guide on how you can verify if this is happening. 

 

To prevent this from happening, we can input the updated values without the domain - as an example:

  • hs1-123456._domainkey
  • hs2-123456._domainkey

Community - Email sending domain 2.png

 

This should allow you to connect your email sending domain to GoDaddy - hope this helps! 

 

2 Replies 2
PEvans
HubSpot Employee
HubSpot Employee

Connecting Your Email Sending Domain with GoDaddy

That's so useful, thank you!
Portuguese version here. 🙂 

0 Upvotes
natsumimori
Community Manager
Community Manager

Connecting Your Email Sending Domain with GoDaddy

Thank you for sharing this @jleow !

Japanese version is here/ 日本語版はこちらです。