Company logos are not uploading at any stage

[CFalstad]

Hello All - 

I am having issues with the company logos generating. This is happening both when I am creating a new company or updating an existing one. I've tried with and without the https://

but nothing is working. 

This is all manual, nothing being uploaded into HubSpot.

Any fixes out there? 

TIA!

Cheryl

[karstenkoehler · Accepted solution]

Hi @CFalstad,

I assume you are referring to record images?

HubSpot automatically uploads an image for companies using a proprietary database of images. For contacts, HubSpot uses the image of their associated company or an image associated with their email domain.

In the past, other users have also experienced issues with updating these images. (Those threads have been archived during a clean-up.)

I'd recommend trying in different browsers and clearing cache/cookies. If you can't get it to work and if you're on a paid subscription, I'd recommend reaching out to HubSpot customer support via the purple in-app help widget to let them know about this bug.

Best regards!

[CFalstad]

@karstenkoehler Thank you for the reply. I've cleared my cache - thank you for the reminder. Unfortunately, this did not work. I will reach out to HubSpot as we do pay for a subscription. 

Thank you again for the help.

Kind regards,

Cheryl