Sep 23, 2021 3:01 AM
Hey @Jayeshurath , thank you for your post.
1) Is there a way to Close Conversation through workflow
I researched and closing a conversation via workflow seems to be not possible at this time.
2) Is there a way to filter all the "Unknown visitors" chat
You can filter by Status, Channel, Contact etc as described in this knowledge base article, however, filtering feature for the Conversations is quite limited and cannot be filtered by "Unknown visitors".
You're certainly not the only one who wish to be able to have more options for filtering though! Please feel free to check out this idea post: Filtering Conversation Inbox
Could you please upvote this linked idea and share your use case with as much detail as possible? This is a great platform for communicating feature requests to our Product Team and it also allows other users to vote on and comment on the idea. As a result, it helps the team better prioritize features that are having the greatest impact on our users.
I hope this clarifies!