Chatbot vs. Real time Chat: which is better?

[jennysowyrda]

If you've ever been asked "are you a bot?" you know that customers in today's society can be skeptical about chatbots. Whether online, through email, or maybe even on the phone, consumers want to know whether you're real or not. We also know, however, that audiences expect to interact with bots, and that often times, bots can answer a question faster and more efficiently than a human.

Chatbots are a powerful tool, especially for customer service and sales teams. They allow you to save time, answer FAQs, qualify leads and book meetings with the click of a button. Real time chats, on the other hand, provide an opportunity for you to connect with your visitors, humanize your site and experience, and often times provide the best answer, which may be essential in closing a lead or setting up a meeting.

So, which is better: Chatbots or real time chats? We want to know which you prefer as a consumer and which you prefer for your company.

[JSfromWeVideo]

🤖Chatbots to qualify, real human to land a deal! 😎

[PamCotton]

Hello New users, happy Thursday! We would like to invite you to our debate of the week and also connect with other users!

@methodman @MidwestCracker @JSfromWeVideo @JoelMBenge @jefflipton @Jinger @jlanton @edujared @Jill-SSG 
@CapstoneITS @JonoHenning @slajax @KristenC @kendall0229 @enzoc @lottieodonoghue @Mark_Reed @RebecaSBarriuso @Rielyn @rmcmartin 

Which is better in your opinion? Chatbots or real time chats?

Thank you,

Pam

[Mark_Reed]

Real time chats will always get the win in my book!

[Rielyn]

Real time chats for sure! 

[MARKETN]

I prefer real-time first and then chatbot combination. Most organizations (sadly including ours) have it opposite; chatbot first then almost impossible to be connected to a human. As a consumer, I'd prefer to speak to human first, then for any common question, i do not mind speaking to a bot. 

[PamCotton]

Welcome new Community users 👋 

@CraigDavidiuk, @SmoochyBalrog, @sharoncao @sroth @srichterigam, @Stas-Y, @tgordon520 @tmeehan-xometry @yawer @CSLeader @MARKETN we wanted to know your opinion in our weekly debate: Chatbots or real-time chats? 

which is better?

Thank you!

Pam