Aug 31, 2021 7:13 AM
We have a mobile and web app for food delivery. We use Hubspot for recording any queries of our customers. When a customer who is logged in, comes and writes some query, our team has to manually gather basic information of customer like name, mobile number, email ID and so. I know the same could be done by a bot too before assigning the query to a team member. But since the customer is already logged in the mobile or web app, I want Hubspot to automatically gather information, then someone from our team can take up the query.
How do I achieve this? Please help.
Sep 1, 2021 4:23 AM
Thank you for reaching out!
You could use the Visitor Identification API, you can find more information here.
Hope that helps.
Have a lovely day,