Chat not displaying correctly on mobile devices

[ffabricstore]

Hello everyone, help me figure out why my chat on the site on mobile devices(android) opens in this form? 

[wdskdl]

May I ask if you have solved this problem? My website also has this problem, I am very distressed

[kvlschaefer]

Hi @ffabricstore,

Thanks for reaching out to the Community! 

I wanted to refer you to @cdewey22's reply in this thread regarding display options: Thread here. There are some helpful pointers on modifying the chat tools' appearance on a mobile device. 🙂 

Could you also provide us with a page (or preview) link to the page with the live chat? This would be helpful for the community to better assist with advice.

Thank you! 

Best,

Kristen

[ffabricstore]

I didn’t find a solution (on our mobile devices, an open chat is displayed like this on a video, what can we do? And there is no button to close the chat

[kvlschaefer]

Hi @ffabricstore,

Thanks for the additional information. It sounds like this may be an issue with mobile queries (CSS). 

Can you please share a link to your website with this live chat? 

It would be helpful to have a link in order for the Community to be better assist with providing advice. 

Thank you,

Kristen

[ffabricstore]

our site https://cottonnoveltyfabrics.com/ is still closed from live, while development is in progress (you can see the chat if you log in, I can send you authorization data in private)