May 18, 2022 9:42 AM
We, as Funka Nu AB, are experts in digital accessibility. Here is a list of our quick findings of HubSpot's chat functionality:
May 19, 2022 6:12 PM
Hey @Umut, Thanks for surfacing these issues.
I wanted to refer you to this related post: https://community.hubspot.com/t5/APIs-Integrations/WCAG-2-0-and-Chatbot/m-p/460082
I have reported also reported this to the team and then will investigate. Will update here once there is more info!
May 20, 2022 6:19 AM
Hi @kvonloesecke ,
Thanks for posting a link to that post but WCAG 2.0 is from 2008. That's no longer a valid acccessibility target in 2022.
You should be compliant with WCAG 2.1 AA, at minimum.
Jun 14, 2022 10:12 AM - edited Jun 14, 2022 10:55 AM
I appreciate your commitment to accessibility. I apologize for any frustration or business impact this is causing. While WCAG standards are voluntary and not a legal requirement for companies such as HubSpot, we are always working on making our product more accessible.
If you have specific feedback for the product team regarding accessibility I would recommend posting your suggestions in our ideas forum.
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change, as well as your use case.
Jun 14, 2022 10:52 AM - edited Jun 14, 2022 10:56 AM
Here is some background information. I work for Funka. A world-renowned accessibility company. Funka works together with many research organizations and governmental institutions/bodies on researching for, and participating the standardization of accessibility standards, such as W3C and European Union.
What we provided you above should be taken very seriously. Not just because it is coming from Funka, but it is also because you are wrong on your deduction of WCAG not being a legal requirement. You do have a legal requirement for being compliant with WCAG 2.1 AA and EN 301 549 since some of your European customers do need to be compliant with these guidelines. Read more here (or anywhere else by searching for EN 301 549 online): https://www.funka.com/en/research-and-innovation/standardisation/arkiv---standardiseringsarbete/acce...
In about 3 years, all your European customers will have the same requirement, not just some.
Because of accessibility problems, we couldn't use HubSpot's web-based tools and bounced around your organisation to share our findings and finally asked to write them here. I am not going to write them elsewhere. You are welcome to copy/paste them wherever you like.
We love the core of HubSpot but the web-based tools didn't work for us since they all have accessibility problems. We asked repeatedly for a communications channel to be able to effectively communicate these to HubSpot for the benefit of us, HubSpot, all your customers and ultimately all end users, potentially reaching millions of them. Community was where we ended up. Please search in your organization for finding who is responsible from this topic in HubSpot. Funka is happy to provide more information and work with HubSpot to remediate all these problems.
Jun 14, 2022 5:00 PM
Thank you for your valuable feedback. We take it very seriously and appreciate you for reaching out to us regarding this matter.
Becoming compliant is a multi-step process and as such, we do not have a specific accessibility roadmap at this time that we can share with customers.
I will update this thread when I have further information.