Changes to login email reset procedure

[MMillsSzabo]

Recently the option to resend the registration email and/or reset password email was removed from an individual contact’s record. For example see below screenshot:

Previously an orange box appeared in the top right corner of a contact’s record list memberships page which made it easy to quickly send a reset email to a contact. This process took roughly 30 seconds per customer and was easy and quick for all concerned.

Last week an update was made to HubSpot where this option was removed. 

The new process of resetting a contact’s password through membership access groups takes longer as the contact will need to found on this list rather than simply clicking through from the contact’s record.

Additionally my organisation uses several membership lists so we would first need to work out which list the contact would be on and then find them on the specific list that their membership expiry date and type suggest they should be on.

We were not informed in advance of this change, and we hope that the old way of resetting a contact’s password through their own contact record could be restored, to save time for both customers and administrators.

[chighsmith]

Hi @MMillsSzabo,

Thank you so much for sharing your feedback regarding the recent changes to the password reset process in HubSpot. We understand how important efficiency is for your team and appreciate you outlining how the update has impacted your workflow.
 

Your detailed description of the additional steps now required, and the challenges posed by multiple membership lists, provides valuable context. 
 

To ensure your suggestion is considered by our product team, I recommend posting this feedback on our Ideas Forum. This is the primary channel our Product Experts use to gather customer insights and consider future improvements. 
 

Thank you again for taking the time to share your experience. Please let us know if you have any other questions or feedback, and we are here to help however we can.

Cassie, Community Manager