Cannot save notes

[FelixC]

Mobile app android

Create a notes in the contact but fail to save. With error??

[Nhal]

Ugh, I’ve run into that too! Super annoying when a note just won’t save, and the error gives you nothing useful. Quick check: Are you logging the note from the web app, mobile, or through an integration?

Easiest way to test if it's UI-related: open the contact in the HubSpot web app, click "Add Note," type something simple like “test,” and hit Save. If it fails again, grab the exact error (or screenshot), and check the browser console (right-click > Inspect > Console tab) for red flags. One time I found out it was a browser extension messing things up.

[FelixC]

I had this issue only in mobile app, no issue on web app.

Then I uninstall the mobile app, and reinstall again, finally the notes can
be saved in mobile app now.

[karstenkoehler · Accepted solution]

Hi @FelixC,

Have you completed these basic troubleshooting steps? https://knowledge.hubspot.com/account-management/troubleshoot-hubspot-mobile-app

Can you confirm that you're able to log notes via the web app?

Which error exactly are you seeing, can you please share a screenshot?

Best regards