Can't find Upload Files Option

[Bru89]

Hi, 

I am trying to upload some jpeg images to Hubspot so I can use them in my email signature, but I can't find the Files page anywhere. In the Husbpot Help it says it should be under Library > Files, but I don't have it. I can only upload Documents, not jpg files. 

Do I have to get a paid subscription to have access to Files? Or can I find it somewhere else? I looked everywhere 🙂

[Bru89]

Hi again @karstenkoehler , just wondering if you might have any other suggestions for this issue? 🙂 

Thank you so much for your help.

Bruneta

[karstenkoehler · Accepted solution]

@Bru89 was there any banner in your portal notifying you about features being suspended? https://knowledge.hubspot.com/account-management/account-suspension-faq

[karstenkoehler]

Hi @Bru89,

No, the file manager is available in all subscriptions. Are you a super admin in your portal or could it be that someone limited your permissions? In that case, please reach out to the person who invited you into your HubSpot portal and ask them to extend file manager permisisons to you: https://knowledge.hubspot.com/user-management/manage-user-permissions

Best regards!

[Bru89]

Hi @karstenkoehler , 

Thank you so much for your reply!

I checked and I am a Super Admin. We are only 2 users in this Hubspot account and both of us are Super Admins. I logged in with both acounts and unfortunately neither of them have the option to access Files.

Do you have any other suggestion? 

Many thanks, 

Bruneta