Call Quality

[BDoCarmo]

Does anyone else here ever experience call quality issues within the Hubspot calling tool?

OR has anyone used the newer RingCentral calling integration successfully without issues?

We are currently using the HS tool and face frequent quality issues despite our internet speed tests coming back fine (HS always points us there).  We also have Ringcentral available to us but have not had luck there either.  Just seeing if anyone else has similar issues and was maybe able to resolve?

Thank you!

[kvlschaefer]

I wanted to share some tips on getting the best call quality when using Twilio and might help you narrow down the issue. 

• Run a Twilio Test
• Use Chrome browser
• Wired internet connection (if you are using wifi, can you please try hard wiring in and see if the issue persists)
• Check if the issue persists when you're connected to a VPN vs. not connected to a VPN
• Check if the issue persists when you're using a high-quality headset vs. no headset
• Moderate your tab usage (too many tabs eat RAM and can slow down your browser)
• Moderate your use with other processor-intensive applications

I also wanted to invite our subject matter experts to see if they have insight.

Hi @jolle, @Josh, @Mike_Eastwood - Do you have any recommendations for @BDoCarmo?

Thank you!

Best,

Kristen

[BDoCarmo]

Thank you! We have tried all of those things a few times now and have passed the speed tests for Hubspot & Twilio.  Our reps expereince this with/without headsets and at home and in our office.  We are stumped!