Brave Browser - Audio Recordings wont play

[EAlvarez51]

Hi everyone! I’m running into a snag with Brave while working in HubSpot. Whenever I’m in a deal record, the inbound call recording from RingCentral won’t play—there’s not even a play button. Oddly enough, the same recording does play perfectly in Chrome.

I’ve also tried incognito mode on both browsers, but it still won’t work in Brave. I’m guessing there’s some privacy or security setting in Brave that’s blocking the media from playing, but I can’t pinpoint which one.

Has anyone encountered a similar issue or found a workaround? I really like Brave and would love to continue using it—just don’t want to miss out on important call recordings in HubSpot. Any tips on what Brave settings I should tweak would be super appreciated!

Thanks in advance for any help or insights!

From Brave: 

From Chrome: 

[karstenkoehler · Accepted solution]

Hi @EAlvarez51,

Brave is not among HubSpot's supported browsers, unfortunately: https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot

I could imagine that Brave's privacy features interfere with some of HubSpot products. You could flag this with support in-app but as Brave is not a supported browsers, I think the chances of a fix are low.

Best regards!

[EAlvarez51]

🚨 By using F12, then examining the Console, the following error shows up regarding the audio file: 

The only way around it is just by downloading the file.  

This error is directly associated with HubSpot audio player and Brave’s privacy shields.

✅ Toggle off Brave Shields - by toggling off the shields on the browser for the webpage, the audio player comes available to play the audio file.