Best way to analyze Marketing Hub usage?

[BobBalm1]

Hey guys, looking for some input on how you guys would handle this pickle.

I've inherited a Hubspot Marketing instance (Enterprise level) with almost 100 users of various access levels. From what I understand, most of these user accounts have been requested by people in the field for one-off stuff, or even something as menial as getting an export of a single form's submissions. Hubspot hasn't really had an owner in the business, so no one can tell me who got an account for what reason and if they still need it or not.

Long story short, I want to reign in the wild growth of user accounts and put a process and policy in place. Before I simply delete everyone from the system, is there a way to see user activity for particular accounts? I'm aware of the Sales Productivity report, but this would be marketing users, so looking for Form creations, property creations, email sends, that sort of stuff.

[Josh · Accepted solution]

Hi @BobBalm1,

There's really not a way that I know of to accomplish this. I have 2 ideas.

1. Just remove access to everyone and add back in as requested.

2.  Send an email to the users notifying them that the access will change unless they specifically request to keep it running. This could even be a series of emails if it's something very important

Josh

[BobBalm1]

Thanks, yeah that's what I decided to run with in the end. Shame you can't see usage per user in Hubspot. I'll create/contribute on the ideas board 🙂