Automate tickets to send a mail to specific contacts
Good morning guys
I'm struggling with a really simple automation but I feel I need to better understanding of how Association label works.
Let me clarify. I want to create a ticket with a company name, ticket description, and some other properties. I've created a workflow to send a mail and I want to send this mail to specific contacts.
I know that we can specify if we would like to send this mail to specific contact belonging to an association label but the label the system propose are part of the Contact-to-Ticket association labels and I want a Contact-to-Company association label. How I can achieve this?