Tips, Tricks & Best Practices

amcgready
メンバー

Auto Creating Email for Self

解決

My team is coming across an issue lately with our email tracking. We want emails from our company email addresses tracked, but we do not want HubSpot to create a new contact for members of our company. So far we have not found a way around this. For instance, I want to track emails sent to and from @website.com but I do not want @website.com users added to my contact list. Is there a work around for this that I am unaware of?

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Jnix284
解決策
殿堂入り

Auto Creating Email for Self

解決

Hi @amcgready it's possible to track emails without creating contacts, this is controlled by the "track" vs "log" function, if you only want tracking then

 

You can add your internal team to the "Never Log" list:

 

Jnix284_0-1708561715056.png

 

Which will allow you to email them with tracking (optional) but won't log or create records:

 

Jnix284_1-1708561778265.png

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon

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Jnix284
解決策
殿堂入り

Auto Creating Email for Self

解決

to clarify, @merfin29 the never log list is only for emails sent via the extension, it has no impact on form submissions - internal contacts who will out a form are not differentiated from external contacts unless you account for them in your automations/lists by excluding the domain using the email property.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon

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merfin29
投稿者

Auto Creating Email for Self

解決

This setting seems to work sometimes and not others.

merfin29_0-1711449677876.png

 

 

And yet it created an email from a web form, which is sent as from username <website@e......com> (my domain) to me@e......com (same domain but not created)

 

0 いいね!
Jnix284
解決策
殿堂入り

Auto Creating Email for Self

解決

to clarify, @merfin29 the never log list is only for emails sent via the extension, it has no impact on form submissions - internal contacts who will out a form are not differentiated from external contacts unless you account for them in your automations/lists by excluding the domain using the email property.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 いいね!
Jnix284
解決策
殿堂入り

Auto Creating Email for Self

解決

Hi @amcgready it's possible to track emails without creating contacts, this is controlled by the "track" vs "log" function, if you only want tracking then

 

You can add your internal team to the "Never Log" list:

 

Jnix284_0-1708561715056.png

 

Which will allow you to email them with tracking (optional) but won't log or create records:

 

Jnix284_1-1708561778265.png

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 いいね!