Tips, Tricks & Best Practices

amcgready
Membre

Auto Creating Email for Self

My team is coming across an issue lately with our email tracking. We want emails from our company email addresses tracked, but we do not want HubSpot to create a new contact for members of our company. So far we have not found a way around this. For instance, I want to track emails sent to and from @website.com but I do not want @website.com users added to my contact list. Is there a work around for this that I am unaware of?

0 Votes
3 Réponses
merfin29
Contributeur

Auto Creating Email for Self

This setting seems to work sometimes and not others.

merfin29_0-1711449677876.png

 

 

And yet it created an email from a web form, which is sent as from username <website@e......com> (my domain) to me@e......com (same domain but not created)

 

0 Votes
Jnix284
Membre irremplaçable | Partenaire solutions Elite
Membre irremplaçable | Partenaire solutions Elite

Auto Creating Email for Self

to clarify, @merfin29 the never log list is only for emails sent via the extension, it has no impact on form submissions - internal contacts who will out a form are not differentiated from external contacts unless you account for them in your automations/lists by excluding the domain using the email property.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Votes
Jnix284
Membre irremplaçable | Partenaire solutions Elite
Membre irremplaçable | Partenaire solutions Elite

Auto Creating Email for Self

Hi @amcgready it's possible to track emails without creating contacts, this is controlled by the "track" vs "log" function, if you only want tracking then

 

You can add your internal team to the "Never Log" list:

 

Jnix284_0-1708561715056.png

 

Which will allow you to email them with tracking (optional) but won't log or create records:

 

Jnix284_1-1708561778265.png

 

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Votes