We are using Justcall for SMS as part of workflows right now but we're transitioning from the standard Deal object to a custom-object for these workflows. It doesn't look like Justcall supports Custom-object based workflows.
Does anyone have an app they would recommend that will work to send SMS as part of a custom-object based workflow?
I do have Ops hub. I considered doing a webhook to hit Just Call's API via Zapier (which I confirmed works) but I can't send as the owner of the record, I can only send from a pre-selected phone number on our Justcall account. This won't work because when someone replies we need those directed to the record owner.
I ended up creating a Contact-based workflow that is enrolled by the custom object but this isn't a great solution because the content of the communication is really specific to the custom object. I can copy those content-specific properties to the custom object but each Contact might have multiple associated custom objects so that doesn't work.
Ultimately I settled with a more generic contact based workflow with the hopes that Justcall will build out support for our custom object for a fee (in discussion now).
I do have Ops hub. I considered doing a webhook to hit Just Call's API via Zapier (which I confirmed works) but I can't send as the owner of the record, I can only send from a pre-selected phone number on our Justcall account. This won't work because when someone replies we need those directed to the record owner.
I ended up creating a Contact-based workflow that is enrolled by the custom object but this isn't a great solution because the content of the communication is really specific to the custom object. I can copy those content-specific properties to the custom object but each Contact might have multiple associated custom objects so that doesn't work.
Ultimately I settled with a more generic contact based workflow with the hopes that Justcall will build out support for our custom object for a fee (in discussion now).