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AAkpabie
Participant

Hi !

 

I cannot access the advertisement page on my Hubspot account. The page is blank. I was trying to set some pixels up.

 

Thanks in advance for your help !

0 Upvotes
1 Accepted solution
sharonlicari
Solution
Community Manager

Hey @AAkpabie 

 

Thank you for the information provided. I'm not able to reproduce what are you describing 

 

 

  • Can you try logging into your HubSpot account using a private browser session/new incognito window. If you are able to login in this environment than its likely a caching issue. You will then need to clear your cache following this article then log out and log back in.
  • If that does not work, can I have you try a different browser to see if this is browser specific?
  • Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling your browser extensions one by one to see if any of them are causing a backend conflict. Could you please disable your extensions? You can find here how to do this.

Thanks

Sharon

 

 


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4 Replies 4
AAkpabie
Participant
Hi @sharonlicari,
Here is the URL
https://app.hubspot.com/ads/8895368/
Thanks in advance for your help !

0 Upvotes
sharonlicari
Solution
Community Manager

Hey @AAkpabie 

 

Thank you for the information provided. I'm not able to reproduce what are you describing 

 

 

  • Can you try logging into your HubSpot account using a private browser session/new incognito window. If you are able to login in this environment than its likely a caching issue. You will then need to clear your cache following this article then log out and log back in.
  • If that does not work, can I have you try a different browser to see if this is browser specific?
  • Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling your browser extensions one by one to see if any of them are causing a backend conflict. Could you please disable your extensions? You can find here how to do this.

Thanks

Sharon

 

 


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


AAkpabie
Participant

Thank you @sharonlicari. It works on my phone and on another computer. 😁👌

sharonlicari
Community Manager

Hi @AAkpabie 

 

Welcome to the Community!

 

Could you please share the URL?

 

Thanks

Sharon 


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes