Sep 23, 2020 7:17 AM
Sep 23, 2020 8:01 AM
Great advice @Kristin-Fox!
When we're supporting an onboarding process we always advise users to spend some time getting comfortable using the system. This might mean adding friends, relatives, or personal email accounts and logging some activities with them (the contacts can be deleted later). The more confident they are that they won't mess something up or break the system, the more confident they'll be jumping in and using it.
After some hands-on experience training and resources tend to resonate better from our experience.
This is a great topic. Thanks for sharing!
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