Tips, Tricks & Best Practices

AlisonRenwick
Participant

Eenabled the privacy policy for cookie notice

SOLVE

Hi, I've installed tracking code for a cookie policy to appear on our website. Where can I track the details of the visitors who have accepted the Cookie Notice before browsing the website?

0 Upvotes
1 Accepted solution
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Eenabled the privacy policy for cookie notice

SOLVE

Hey @AlisonRenwick there isn't currently a report (like a forms report) that will list users who accept or decline this notice. 

View solution in original post

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11 Replies 11
CarlBradex
Member

Eenabled the privacy policy for cookie notice

SOLVE

Morning all, I too have enabled the privacy policy for cookie notice, but it doesn't work correctly.

 

It appears on every page, even after acceptance or decline.

 

I am looking to turn this feature off but when I go to setting - reports and analytics I do not see an option to turn this off.

 

I am a free CRM user, how do I remove this? Assistance is required.

0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

Eenabled the privacy policy for cookie notice

SOLVE

@CarlBradex please can you share a link to he page?

0 Upvotes
CarlBradex
Member

Eenabled the privacy policy for cookie notice

SOLVE
0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

Eenabled the privacy policy for cookie notice

SOLVE

Thanks for sharing @CarlBradex, I can reproduce. Can you walk me through exactly how you enabled this banner?

0 Upvotes
CarlBradex
Member

Eenabled the privacy policy for cookie notice

SOLVE

@roisinkirby

 

I followed the instructions from a hubspot post, settings - reports and analytics - turned it on.

 

Now I just want to turn it off as it doesnt work. But I cant find the on / off slider.

 

Carl

0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

Eenabled the privacy policy for cookie notice

SOLVE

Hey @CarlBradex could you please confirm your HUB ID?

0 Upvotes
CarlBradex
Member

Eenabled the privacy policy for cookie notice

SOLVE

@roisinkirby my ID is 1969325, I really just want to know how to turn this feature off as I already have a stable working cookie control in place with civik uk.

 

Cheers

 

Carl

0 Upvotes
CarlBradex
Member

Eenabled the privacy policy for cookie notice

SOLVE

@roisinkirby I think I will just turn hubspot off in general.

 

This will fix my issue.

 

Thanks

0 Upvotes
roisinkirby
HubSpot Product Team
HubSpot Product Team

Eenabled the privacy policy for cookie notice

SOLVE

Hi @CarlBradex aplogies for the delay I'm following up on an internal support request r.e this issue. Can you please confirm your HUB ID?

0 Upvotes
CarlBradex
Member

Eenabled the privacy policy for cookie notice

SOLVE

@roisinkirby my ID is 1969325

0 Upvotes
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Eenabled the privacy policy for cookie notice

SOLVE

Hey @AlisonRenwick there isn't currently a report (like a forms report) that will list users who accept or decline this notice. 

0 Upvotes