I am trying to find a way to auto generate a ticket or at least a new contact from an incoming phone call. I work in the customer service department of a company that takes several incoming calls throughout the day. All the other systems in Hubspot are incredibly helpful but we cannot get a new contact to generate when an unknown number calls in. We do have it set upo to bring up a customers profile with us if they have their phone number on file but many of our customers are calling for the first time or are calling from a differnt number. Any help would be greatly apprecieated.
@TEnnis I am not a 8x8 expert but it seems that this is not possible what you are trying to achieve with their current app available in the app directory. You should confirm this with your 8x8 representative.
If you get confirmation that this is not possible, know that other phone system, like Aircall is giving you the opportunity to do what you want to achieve out of the box.
Don't forget to mark my reply as a solution if you are satisfied. If not, do not hesitate to ask me anything!
@TEnnis I am not a 8x8 expert but it seems that this is not possible what you are trying to achieve with their current app available in the app directory. You should confirm this with your 8x8 representative.
If you get confirmation that this is not possible, know that other phone system, like Aircall is giving you the opportunity to do what you want to achieve out of the box.
Don't forget to mark my reply as a solution if you are satisfied. If not, do not hesitate to ask me anything!