According to your screeshot, there are 2 emails configurated for the inbox whose id is 167130880 : the Hubspot fallback email and your team's email.
Now, the email support-1@26263725.eu1.r.hubspot-inbox.com has been assigned to a different inbox, whose id is 548667770:
I'm guessing that those inboxes might have the same name so it seems like it is the same inbox but it is not. I suggest verifying all the workflows or other automations that are connected to your inbox so you can select theright one (InboxId=167130880). I hope it can help you 🙂
We have an email fallback HubSpot address was automatically created for us when we first set up our account. It looks like this support@26263725.eu1.r.hubspot-inbox.com.
But where did the other email address come from? - support-1@26263725.eu1.r.hubspot-inbox.com
I only enabled team email, but the code still has other emails enabled.
Is it a bug that email addresses are not deactivated when we disable it?
According to your screeshot, there are 2 emails configurated for the inbox whose id is 167130880 : the Hubspot fallback email and your team's email.
Now, the email support-1@26263725.eu1.r.hubspot-inbox.com has been assigned to a different inbox, whose id is 548667770:
I'm guessing that those inboxes might have the same name so it seems like it is the same inbox but it is not. I suggest verifying all the workflows or other automations that are connected to your inbox so you can select theright one (InboxId=167130880). I hope it can help you 🙂
thank you very much This was the right direction. I found this InboxId - it's Help Desk. And there everything is the same as in Inbox, to disable hubspot mail, you need to add email teams