merge tickets from list view

Jayeshurath
Participant

Jayeshurath_0-1634549405106.png

Is there a way to merge tickets from list view after selecting multiple tickets like above?

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natsumimori
Community Manager

Hi @Jayeshurath , thanks for your post!

 

Looking at this knowledge base article (Merge Tickets), the only way to merge tickets is from the ticket record and it's not possible from the ticket listing view. 

Merge_tickets.png

Additionally, we can only merge 2 tickets into 1 and not multiple tickets into 1. 

 

I hope this clarifies!