launching chat from a link

[zogics]

We would like to be able to launch the chat conversation from the click of a link. We have a couple of uses cases on our e-commerce site:

1) is the "Talk to an Expert" link on our product description pages like here:

https://zogics.com/gym-wipes/antibacterial-gym-wipes-z800-4-rolls-case

(located under quantity option and above add to cart button)

2) the "click here" text link after "Chat:"

3) In our footer - the live chat option 

We migrated our chat service from SnapEngage - and we used to use JavaScript to make this happen.

<a onclick="return SnapEngage.startLink();" href="javascript&colon;void(0);" title="Talk to an Expert">Talk To An Expert</a>

Does anyone know the equivalent on click link for the HubSpot chat? Or an alternative solution?

[MFrankJohnson · Accepted solution]

Try this ...

<a id="click-to-chat__cta--text" class="cta cta--blue" style="margin-top: 20px;" onclick="window.hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen();">Chat with Sales</a>

[Anonymous · Accepted solution]

No code required, just "Append #hs-chat-open to the end of your URL to trigger the chat widget launch."

Reference: https://knowledge.hubspot.com/articles/kcs_article/conversations/chat-with-your-website-visitors

🙂 

[MatthewShepherd]

For anyone looking to not load their chat widget at all until a button is clicked (rather than popping open a chat widget that has already loaded as discussed above), take a look at this post: https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/onclick-action-doesn-t-work/m-p/457288#M...

[pixii]

@mediPr I had the same thing happen to buttons across my entire site, sometime in the last few weeks.

I found something that works.

Solution:

Where your code had:

onclick="window.hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen();"

Replace with:

onclick="window.HubSpotConversations.widget.open();"

This should fix it.

[mediPr]

Hi, thanks so much. Excellent. This solved my issue!

[sharonlicari]

Thank you for sharing @pixii 

[mediPr]

I implemented this on my websites and it was working, but a recent update seems to have broken it on two independent website. Anyone experiencing the same? Any solutions? Thanks

[PamCotton]

Hello @mediPr 

Would you be able to provide us more information about what is happening in your end?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

[MFrankJohnson · Accepted solution]

Try this ...

<a id="click-to-chat__cta--text" class="cta cta--blue" style="margin-top: 20px;" onclick="window.hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen();">Chat with Sales</a>

[WareWorks]

Hi Frank

This is not working for me and generating a client side error, Any idea about this?

Uncaught TypeError: Cannot read property 'messages' of undefined
at HTMLAnchorElement.onclick ((index):503)

[MiaSrebrnjak]

HI @WareWorks,

Welcome to the Community! It would be great if you can share which troubleshooting steps you have taken so far and include a screenshot of the error so the Community has more information to work with. 

Thanks

Mia 

[WareWorks]

Hi Mia

I have resolved this issue. Thank you for your help. 

WW

[MiaSrebrnjak]

Thank you @WareWorks, I'm glad you were able to find a solution!

Have a great rest of your day

Mia 

[RZhang]

Hi  i have tried it, but i dont work.
is there anything wrong??

https://campaign.innovatingautomation.asia/test 

[PamCotton]

Hello @RZhang could you please provide us more details in what was changed on your end? 

Thank you,

Pam

[RZhang]

Hi Pam,

I want to realize the effect like that:

When I click a button, the chat box come out in a new tab. Please check the attachment.

https://community.hubspot.com/t5/Tickets-Conversations/launching-chat-from-a-link/td-p/252778


Best Regards

[soumlabs]

Hey but where do i put this piece of code? I'm no programmer. Also, i see their website they have moved the chat widget to middle of the pages. How to do it?

[Anonymous · Accepted solution]

No code required, just "Append #hs-chat-open to the end of your URL to trigger the chat widget launch."

Reference: https://knowledge.hubspot.com/articles/kcs_article/conversations/chat-with-your-website-visitors

🙂 

[CAmmann]

That works, however, with the delay set. Does anyone know how the chat window will open immediately?

[kvlschaefer]

Hi @CAmmann,

Thanks for reaching out! 

This thread is 4 years old and may not have full visibility among our Community Members.

To ensure that your question is seen by our community members, I would encourage you to create a new post on the Community.

Please make sure to include a full description of the issue you are running into or your goal and any pertinent screenshots in the new post for the Community to better assist with the next steps. Thank you! 

Best,

Kristen

[cquesadad · Accepted solution]

Perfect! I understod: here the complete solution that wordked for me:

<a id="click-to-chat__cta--text" class="cta cta--blue" style="margin-top: 20px;" onclick="window.HubSpotConversations.widget.open()" href="#hs-chat-open">Chat with Sales</a>

[kvlschaefer]

Thanks for sharing, @cquesadad!